Return Policy

**Return Policy**

At **Dogwood**, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help with a straightforward and hassle-free return process.

**Free Returns & Refunds**
We offer **free returns** on all eligible items. You are entitled to a full refund or exchange within **30 days** of receiving your order.

**Conditions for Returns**
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in the same condition that you received it.
- It must be in the original packaging, including all tags, manuals, and accessories.
- Proof of purchase (order number or receipt) is required.

**Non-Returnable Items**
Certain items are not eligible for return, including:
- Gift cards
- Downloadable software products
- Perishable goods (e.g., food, flowers)
- Intimate or sanitary items (e.g., underwear, swimwear)
- Custom or personalized products

**How to Initiate a Return**
1. Contact our customer service team via email or phone to request a return authorization.
2. Pack the item securely in its original packaging.
3. Attach the provided prepaid return shipping label to the package.
4. Drop off the package at your nearest shipping carrier location.

**Refund Process**
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within **5–10 business days**.

**Shipping Costs**
Return shipping is **free of charge** for all eligible returns. Please note that original shipping charges (if any) are non-refundable unless the return is due to an error on our part (e.g., wrong item, damaged product).

**Exchanges**
If you need a different size, color, or model, please return the original item for a refund and place a new order. This ensures the fastest processing time.

**Contact Information**
If you have any questions or concerns regarding our Return Policy, please do not hesitate to contact us:

- **Company Address:**
No. 18, Zhongguancun Street, Haidian District, Beijing

- **Email:**
[email protected]

- **Phone:**
+86 (10) 1234-5678

We are committed to providing you with the best service and support. Thank you for choosing Dogwood!